Aviate Travels | Sri Lanka's Leading IATA Accredited Travel Agency

Effective Date: December 2024

Aviate Travels is committed to protecting your privacy and complying with international data protection standards.

Information We Collect

Personal Information

Name, email, phone number
Passport details
Emergency contacts
Dietary requirements

Payment Data

Credit card information
Bank account details
Transaction history
Billing addresses

Travel Preferences

Booking history
Destination preferences
Hotel & flight choices
Special requests

How We Use Your Information

Processing travel bookings and reservations
Communicating booking confirmations and updates
Providing customer support and assistance
Personalizing travel recommendations
Complying with legal and regulatory requirements
Improving our services and user experience

Data Sharing and Disclosure

We share your data with:

• Airlines and Hotels: For booking confirmations and service delivery
• Payment Processors: For secure transaction processing
• Government Authorities: When required by law or for immigration purposes
• Service Partners: Tour operators, ground transportation, and activity providers

Data Security

Technical Safeguards

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Access controls and authentication systems
• Regular security audits and monitoring

Administrative Controls

• Staff training on data protection
• Limited access on need-to-know basis
• Regular backup and recovery procedures
• Incident response protocols

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request data deletion
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent
• Lodge complaints

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

Booking Data: 7 years for tax and accounting purposes
Marketing Communications: Until you unsubscribe
Customer Support Records: 3 years for service improvement
Payment Information: As required by financial regulations

Cookies and Tracking

Our website uses cookies and similar technologies to:

Remember your preferences and login status
Analyze website traffic and user behavior
Personalize content and advertisements
Provide social media features

You can control cookie settings through your browser preferences or our cookie consent tool.

International Data Transfers

As an international travel agency, we may transfer your data to countries outside Sri Lanka. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. For travel bookings involving minors, we collect information from parents or legal guardians.

Policy Updates

We may update this Privacy Policy periodically. Significant changes will be communicated via email or website notice. Continued use of our services constitutes acceptance of the updated policy.

Contact Our Privacy Team

For privacy-related questions or to exercise your rights:

Email: privacy@aviatetravels.com
Phone: +94 11 123 4567
Mail: Privacy Officer, Aviate Travels, Colombo, Sri Lanka

We will respond to your privacy requests within 30 days.